Product Authenticity & Independent Distributor Statement

Effective Date: July 03, 2026

Last Updated: July 03, 2026

Automation Pioneer Product Authenticity & Independent Distributor Statement

At Automation Pioneer, we are committed to supplying genuine, high-quality industrial automation, process control, instrumentation, electrical, networking, and motion control products to customers worldwide. We understand that product authenticity, traceability, and reliability are critical to maintaining safe and efficient industrial operations.

Independent Distributor

Automation Pioneer is an independent supplier and distributor of industrial automation and process control products. Unless expressly stated otherwise, Automation Pioneer is not an authorized distributor, dealer, reseller, representative, affiliate, or agent of the manufacturers whose products appear on our website.

References to manufacturer names, trademarks, logos, model numbers, and product descriptions are provided solely to identify the products offered and to assist customers in locating compatible replacement or original equipment components. Such references do not imply any sponsorship, endorsement, affiliation, or authorization by the respective manufacturers.

Commitment to Authentic Products

Automation Pioneer is committed to providing only authentic products obtained through lawful and reputable supply channels.

Our inventory may be sourced from:

Original Equipment Manufacturers (OEMs)
Authorized distributors
Manufacturer-authorized surplus inventories
Excess inventory programs
Business liquidations
Certified independent distributors
Industrial surplus suppliers
Contract manufacturers
Other legitimate commercial sources

Every product we sell is procured through legal supply channels and undergoes appropriate inspection procedures to help ensure authenticity and quality.

Product Conditions

Depending on availability and customer requirements, products may be offered in one or more of the following conditions:

New
New Surplus
Factory Sealed
Open Box
Refurbished
Reconditioned
Used
Obsolete or End-of-Life (EOL)
Discontinued

The product condition will be disclosed in the quotation, product description, or sales documentation whenever applicable.

Quality Assurance

Automation Pioneer implements quality control procedures designed to verify product integrity before shipment. These procedures may include:

Visual inspection
Packaging inspection
Part number verification
Manufacturer label verification
Serial number verification (where applicable)
Date code verification (when available)
Physical condition assessment
Documentation review

Certain products may undergo additional testing or inspection depending on the product type, manufacturer recommendations, or customer requirements.

Counterfeit Prevention

Automation Pioneer maintains a zero-tolerance policy toward counterfeit, altered, or fraudulent products.

We work diligently to minimize counterfeit risk by:

Purchasing from established and reputable suppliers
Evaluating supplier performance and reliability
Conducting incoming product inspections
Reviewing manufacturer markings and identification labels
Maintaining product traceability where available
Investigating any concerns regarding product authenticity

If a product is suspected of being counterfeit or misrepresented, it will not be offered for sale until the matter has been fully investigated.

Manufacturer Warranty

Unless expressly stated in writing, products sold by Automation Pioneer are not covered by the original manufacturer’s warranty.

Where applicable, Automation Pioneer may provide its own limited warranty in accordance with our Warranty Policy.

Customers should review the applicable warranty terms before purchasing.

Product Traceability

Where available, Automation Pioneer maintains records that support product traceability, including:

Supplier information
Purchase documentation
Internal inventory records
Lot numbers
Serial numbers
Inspection records

The level of traceability available may vary depending on the manufacturer, product age, and supply source.

Product Information

We make every reasonable effort to ensure that product descriptions, specifications, photographs, technical information, and compatibility data are accurate.

However:

Manufacturers may revise specifications without notice.
Product images may be representative only.
Packaging may vary.
Labels and documentation may differ based on manufacturing date or region.

Customers are responsible for verifying that the selected product is suitable for their intended application before installation or use.

Export Compliance

Certain products offered by Automation Pioneer may be subject to United States export control laws and regulations.

Customers are responsible for ensuring compliance with all applicable export, import, customs, and sanctions laws governing the purchase, shipment, transfer, or use of products.

Automation Pioneer reserves the right to refuse any transaction that may violate applicable export control regulations.

Intellectual Property

All manufacturer names, trademarks, logos, service marks, product names, and model numbers displayed on this website remain the exclusive property of their respective owners.

Their use is solely for identification, compatibility, reference, and descriptive purposes and does not imply any relationship between Automation Pioneer and the respective trademark owners.

Customer Confidence

Automation Pioneer is committed to conducting business with integrity, transparency, and professionalism.

Our goal is to provide customers with reliable products, responsive customer service, competitive pricing, and dependable global sourcing solutions for industrial automation and process control equipment.

If you have questions regarding product authenticity, sourcing, traceability, warranty coverage, or product condition, our team will be pleased to assist you before you place your order.

Contact Us

For questions regarding product authenticity, independent distribution, or sourcing practices, please contact:

Automation Pioneer

650 South Webster Avenue

Anaheim, California 92804

United States

Website: https://www.automationpioneer.com

Email: support@automationpioneer.com

Phone: +1 (714) 386-9806