Shipping and Delivery

Fast, Secure Global Shipping with Automation Pioneer

Shipping & Delivery Policy: Automation Pioneer

Effective Date: June 30, 2026

Last Updated: June 30, 2026

Shipping & Delivery Policy

At Automation Pioneer, we are committed to delivering industrial automation, process control, instrumentation, and electrical products safely, efficiently, and reliably to customers worldwide. We work with trusted global logistics providers to ensure your order arrives securely and on time.

This Shipping & Delivery Policy explains our shipping methods, delivery timeframes, customer responsibilities, and important information regarding domestic and international shipments.

1. Worldwide Shipping

Automation Pioneer proudly ships to customers worldwide.

We partner with internationally recognized carriers, including:

• FedEx Express

• DHL Express

• UPS

• Other approved freight and logistics providers, when appropriate

Carrier selection is based on the destination, shipment size, product type, transit time, and service availability. We reserve the right to select the most appropriate shipping carrier unless a specific carrier is requested and approved before shipment.

2. Processing Your Order

Orders are processed during our normal business hours, Monday through Friday, excluding weekends and public holidays.

Order processing begins after:

• Payment has been successfully received or approved.

• Product availability has been confirmed.

• Required export compliance reviews have been completed (when applicable).

• Any additional documentation requested from the customer has been received.

Orders placed outside normal business hours will be processed on the next business day.

3. Shipping Timeframes

Estimated delivery times depend on product availability and destination.

In-Stock Products

Orders for products that are in stock are typically shipped within 1–2 business days, with delivery generally occurring within 1–10 business days, depending on the selected shipping service and destination.

Special Order or Manufacturer Lead-Time Products

Products that are not currently in stock, made to order, customized, or sourced directly from manufacturers are subject to manufacturer production schedules and supplier lead times. Estimated delivery dates will be communicated when available; however, they are estimates only and are not guaranteed.

Partial Shipments

To minimize delays, Automation Pioneer may ship available items separately if part of an order is delayed. Unless otherwise agreed, additional shipping charges for partial shipments initiated by Automation Pioneer will not be billed to the customer.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• Carrier name

• Tracking number

• Shipment details

• Estimated delivery date (when available)

Please allow up to 24 hours for tracking information to become active after the carrier receives the shipment.

Tracking updates are provided directly by the shipping carrier. Automation Pioneer is not responsible for delays or inaccuracies in carrier tracking systems.

5. Shipping Insurance

Unless otherwise agreed in writing, all shipments are insured during transit for the declared shipment value.

If your shipment arrives visibly damaged, please:

• Inspect the shipment before signing for delivery.

• Note any visible damage on the carrier’s delivery receipt.

• Take photographs of the packaging and products.

• Notify Automation Pioneer within 48 hours of delivery.

Failure to report shipping damage promptly may affect the ability to file a claim with the carrier.

6. Customer Delivery Responsibilities

Customers are responsible for ensuring that:

• Shipping addresses are complete and accurate.

• A person authorized to receive the shipment is available at the delivery location.

• Any required equipment or personnel is available to unload large shipments.

• Local import requirements are satisfied before delivery.

Automation Pioneer is not responsible for delays or additional costs resulting from incorrect shipping information supplied by the customer.

7. International Shipments

Automation Pioneer proudly serves customers throughout North America, South America, Europe, Asia, Africa, Australia, and the Middle East.

International customers are responsible for:

• Customs duties

• Import taxes

• VAT or GST

• Brokerage fees

• Import permits

• Government inspection fees

• Local regulatory compliance

• Any additional charges imposed by customs authorities

These charges are not included in the purchase price or shipping charges unless expressly stated otherwise.

Customers should consult their local customs office before placing an international order.

8. Business Customer Requirements

For commercial shipments, customers may be required to provide:

• Company name

• Registered business address

• VAT number (where applicable)

• Tax Identification Number

• Import registration information

• Contact person

• Telephone number

Failure to provide complete documentation may delay customs clearance or delivery.

9. Delivery Delays

Although Automation Pioneer strives to meet estimated delivery dates, shipping times are estimates only and are not guaranteed.

Delivery delays may occur due to circumstances beyond our reasonable control, including:

• Manufacturer production delays

• Supplier shortages

• Customs inspections

• Weather conditions

• Transportation disruptions

• Labor strikes

• Government actions

• Public health emergencies

• Natural disasters

• Export compliance reviews

Automation Pioneer shall not be liable for losses or damages resulting from such delays.

10. Risk of Loss and Title

Unless otherwise specified in writing, the risk of loss or damage transfers to the customer upon delivery of the shipment to the shipping carrier.

Customers are responsible for filing claims with the carrier for shipments lost or damaged after transfer of risk, although Automation Pioneer will make reasonable efforts to assist with the claims process.

11. Refused or Undeliverable Shipments

If a shipment is refused, abandoned, or returned due to:

• Incorrect address

• Failure to pay customs charges

• Customer refusal

• Failure to accept delivery

• Failure to provide required import documentation

The customer may be responsible for:

• Return freight charges

• Storage charges

• Customs fees

• Re-shipping costs

• Any additional expenses incurred

Refund eligibility will be determined in accordance with our Return & Refund Policy.

12. Inspection Upon Delivery

Customers should inspect all shipments immediately upon receipt.

Please verify:

• Correct products were received.

• Quantities are accurate.

• Packaging is undamaged.

• Products are free from visible damage.

Any shortages, damage, or discrepancies should be reported to Automation Pioneer within 48 hours of delivery.

13. Export Compliance

Certain products sold by Automation Pioneer may be subject to United States export control laws and regulations.

Customers agree to comply with all applicable export laws and acknowledge that Automation Pioneer may require additional documentation before shipping certain products internationally.

Orders requiring export authorization may experience additional processing time.

14. Force Majeure

Automation Pioneer shall not be responsible for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:

• Earthquakes

• Floods

• Fires

• Hurricanes

• Pandemics

• Epidemics

• War

• Terrorism

• Civil unrest

• Government restrictions

• Transportation failures

• Utility outages

• Cybersecurity incidents

• Labor disputes

• Manufacturer shutdowns

• Supply chain disruptions

Delivery schedules affected by such events shall be extended for the duration of the disruption.

15. Shipping Restrictions

Automation Pioneer reserves the right to refuse shipment of products to destinations where:

• Export laws prohibit shipment.

• International sanctions apply.

• Shipping carriers do not provide service.

• Required documentation is unavailable.

• The transaction violates applicable laws or regulations.

16. Contact Us

If you have any questions regarding shipping, delivery status, or your order, please contact us.

Automation Pioneer

650 South Webster Avenue

Anaheim, California 92804

United States

Email: support@automationpioneer.com

Website: https://www.automationpioneer.com

Telephone: +1 (714) 386-9806

Our customer support team is available to assist with order tracking, shipping inquiries, delivery concerns, and logistics-related questions.

Policy Updates

Automation Pioneer reserves the right to modify or update this Shipping & Delivery Policy at any time without prior notice. Any changes will become effective upon publication on our website. We encourage customers to review this policy periodically to stay informed of any updates.

Thank you for choosing Automation Pioneer. We appreciate your business and remain committed to delivering high-quality industrial automation products with reliable shipping services and exceptional customer support.