Terms of Use

Terms of Use – Automation Pioneer

Effective Date: June 30, 2026

Last Updated: June 30, 2026

1. Acceptance of Terms

Welcome to Automation Pioneer (“Automation Pioneer,” “Company,” “we,” “our,” or “us”).

These Terms of Use (“Terms”) govern your access to and use of our website located at https://www.automationpioneer.com, including all products, services, customer portals, quote requests, downloads, technical resources, and other services provided by Automation Pioneer.

By accessing or using our website, creating an account, requesting a quotation, or purchasing products, you acknowledge that you have read, understood, and agree to be bound by these Terms.

If you do not agree with these Terms, you should discontinue use of our website immediately.

2. Eligibility

By using this website, you represent and warrant that:

• You are at least 18 years of age.
• You have the legal authority to enter into binding agreements.
• You are using the website for lawful business or personal purposes.
• Any information you provide is accurate, complete, and current.

Automation Pioneer reserves the right to refuse service, terminate accounts, or cancel transactions if these requirements are not met.

3. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms.

You agree not to:

• Violate any applicable laws or regulations.
• Attempt unauthorized access to our systems.
• Upload malicious software or code.
• Interfere with website functionality.
• Attempt to bypass website security.
• Copy or scrape website content without permission.
• Misrepresent your identity.
• Use automated bots without our written authorization.
• Engage in fraudulent purchasing activities.

Automation Pioneer reserves the right to suspend or terminate access for violations of these Terms.

4. Customer Accounts

Certain features may require you to create an account.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Restricting access to your account.
• Promptly notifying us of unauthorized account activity.
• Ensuring all account information remains accurate.

Automation Pioneer is not responsible for losses resulting from unauthorized use of your account caused by your failure to safeguard your credentials.

5. Product Information

Automation Pioneer makes reasonable efforts to ensure product descriptions, specifications, compatibility information, technical documentation, images, and pricing are accurate.

However:

• Product images may differ from the actual product.
• Specifications may change without notice.
• Manufacturers may discontinue products at any time.
• Availability is not guaranteed.
• Product descriptions may contain inadvertent errors.

Customers are responsible for verifying that products meet their intended application and technical requirements before purchase.

6. Pricing

All prices displayed on our website are subject to change without prior notice.

Prices may change because of:

• Manufacturer price increases
• Currency fluctuations
• Tariffs and import duties
• Supply chain conditions
• Inventory availability
• Typographical errors

Automation Pioneer reserves the right to correct pricing errors at any time, including after an order has been submitted.

If a pricing error materially affects your order, we will notify you before processing the transaction.

7. Quotations

All quotations issued by Automation Pioneer are:

• Non-binding until accepted by Automation Pioneer.
• Subject to product availability.
• Subject to pricing changes.
• Valid only for the stated quotation period unless otherwise specified.

A quotation does not guarantee inventory availability.

8. Orders

Submission of an order does not constitute acceptance by Automation Pioneer.

An order is accepted only when:

• Payment has been approved (where applicable).
• Inventory has been allocated.
• Export compliance requirements have been satisfied.
• Order confirmation has been issued.

Automation Pioneer reserves the right to reject or cancel any order for reasons including:

• Product unavailability.
• Pricing errors.
• Suspected fraud.
• Export restrictions.
• Compliance concerns.
• Payment issues.

9. Payment Terms

Payment methods accepted may include:

• Major credit cards
• Wire transfers
• ACH payments
• Approved business credit accounts
• Other payment methods offered at checkout

All payments must be made in U.S. Dollars (USD) unless otherwise agreed in writing.

Late payments on approved credit accounts may incur interest or other charges as permitted by applicable law.

10. Taxes

Customers are responsible for all applicable:

• Sales taxes
• Use taxes
• Value-added taxes (VAT)
• Goods and Services Taxes (GST)
• Customs duties
• Import fees
• Brokerage fees
• Government assessments

Tax-exempt customers must provide valid exemption documentation before an order is processed.

11. Shipping and Delivery

Shipping dates provided by Automation Pioneer are estimates only.

Delivery schedules may be affected by:

• Manufacturer lead times
• Carrier delays
• Customs inspections
• Weather conditions
• Natural disasters
• Labor disputes
• Government actions
• Supply chain disruptions

Automation Pioneer is not liable for delays outside its reasonable control.

Risk of loss transfers to the customer in accordance with the agreed shipping terms.

12. International Orders

Automation Pioneer serves customers worldwide.

International customers are responsible for:

• Import permits
• Customs clearance
• Duties and taxes
• Local regulatory compliance
• Country-specific certifications
• Import restrictions

Customers are responsible for ensuring products may legally be imported into their country.

13. Export Compliance

Customers agree to comply with all applicable export control and sanctions laws, including those administered by the United States government.

Products purchased from Automation Pioneer may be subject to export regulations administered by agencies such as the U.S. Department of Commerce and other applicable authorities.

Customers shall not export, re-export, transfer, or resell products in violation of applicable export laws or sanctions.

Automation Pioneer reserves the right to refuse transactions involving prohibited countries, entities, or end users.

14. Product Suitability

Industrial automation products require proper engineering, installation, operation, and maintenance.

Automation Pioneer does not provide engineering certification or guarantee suitability for a customer’s specific application unless expressly agreed in writing.

Customers are solely responsible for:

• Product selection
• System integration
• Safety compliance
• Installation
• Maintenance
• Regulatory compliance
• Functional testing before use

Failure to properly evaluate product suitability may result in equipment damage, operational failure, or personal injury.

15. Product Availability

Inventory displayed on the website may not always reflect real-time availability.

Products may become unavailable due to:

• Manufacturer discontinuation
• Prior sales
• Supply shortages
• Inventory adjustments
• Allocation by manufacturers

Automation Pioneer reserves the right to substitute equivalent products where appropriate or cancel unavailable items after notifying the customer.

16. Returns and Refunds

Returns are subject to Automation Pioneer’s Return and Refund Policy in effect at the time of purchase.

Unless otherwise agreed in writing:

• A Return Material Authorization (RMA) number must be obtained before returning any product.
• Products must be returned in their original condition and packaging.
• Returned items may be subject to inspection before a refund, replacement, or credit is issued.
• Custom-built, special-order, non-stock, software, hazardous materials, and non-returnable items may not be eligible for return.
• Shipping charges, customs duties, taxes, and expedited freight charges are generally non-refundable unless required by law or due to our error.

Automation Pioneer reserves the right to refuse any unauthorized return.

17. Warranty Disclaimer

Unless expressly stated in writing, Automation Pioneer is an independent supplier and does not provide the original manufacturer’s warranty.

Products may be sold as:

• New
• New Surplus
• Surplus
• Refurbished
• Reconditioned
• Used

The warranty applicable to a product, if any, will be identified on the quotation, invoice, or product listing.

Except as expressly provided, all products and services are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, Automation Pioneer disclaims all implied warranties, including:

• Merchantability
• Fitness for a particular purpose
• Non-infringement
• Accuracy of information
• Uninterrupted website operation

Some jurisdictions do not allow certain warranty limitations. In those jurisdictions, these limitations shall apply only to the extent permitted by applicable law.

18. Limitation of Liability

To the fullest extent permitted by law, Automation Pioneer, its officers, directors, employees, affiliates, suppliers, and licensors shall not be liable for any:

• Indirect damages
• Incidental damages
• Special damages
• Consequential damages
• Punitive damages
• Loss of profits
• Loss of production
• Loss of business
• Loss of data
• Loss of goodwill
• Equipment downtime
• Production delays

This limitation applies regardless of whether the claim arises in contract, tort, negligence, strict liability, or otherwise.

Automation Pioneer’s total liability arising from any transaction shall not exceed the amount actually paid by the customer for the specific product giving rise to the claim.

19. Industrial Equipment Disclaimer

Automation Pioneer supplies industrial automation and process control products intended for professional installation and operation.

Customers are solely responsible for:

• Engineering review
• System design
• Safety analysis
• Product compatibility
• Compliance with applicable electrical, mechanical, environmental, and safety regulations
• Proper installation
• Programming
• Calibration
• Maintenance

Automation Pioneer shall not be responsible for damages resulting from improper installation, misuse, modification, or unauthorized repair.

20. Intellectual Property

All content on this website is owned by Automation Pioneer or its licensors and is protected by applicable intellectual property laws.

This includes:

• Website design
• Text
• Product descriptions
• Graphics
• Logos (excluding third-party trademarks)
• Images
• Software
• Source code
• Downloads
• Databases
• Videos
• Documentation

No content may be copied, reproduced, distributed, modified, or republished without our prior written consent.

21. Trademarks

All manufacturer names, trademarks, logos, product names, model numbers, and service marks appearing on this website are the property of their respective owners.

Their use is solely for product identification, compatibility, and reference purposes.

Nothing contained on this website grants any license or ownership rights in any trademark belonging to a third party.

Automation Pioneer is an independent distributor and is not affiliated with, sponsored by, endorsed by, or authorized by any manufacturer unless expressly stated otherwise.

22. User Content

If you submit reviews, comments, suggestions, testimonials, photographs, or other content to Automation Pioneer, you grant us a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, publish, modify, and display such content for business and marketing purposes.

You represent that:

• You own the content or have permission to submit it.
• The content does not infringe the rights of others.
• The content is not unlawful, defamatory, misleading, or offensive.

Automation Pioneer reserves the right to remove any user-submitted content at its sole discretion.

23. Prohibited Activities

You agree not to:

• Use the website for unlawful purposes.
• Interfere with website security.
• Attempt unauthorized access.
• Upload malicious software.
• Reverse engineer website functionality.
• Harvest customer information.
• Use automated scraping tools without permission.
• Submit false purchase orders.
• Misrepresent your identity.
• Violate export control laws.

Violation of these Terms may result in immediate suspension or termination of access.

24. Indemnification

You agree to defend, indemnify, and hold harmless Automation Pioneer and its officers, employees, affiliates, suppliers, and partners from any claims, damages, liabilities, losses, costs, or expenses (including reasonable attorneys’ fees) arising from:

• Your use of the website.
• Your breach of these Terms.
• Your violation of applicable laws.
• Your misuse of products purchased from Automation Pioneer.
• Your infringement of any third-party rights.

25. Force Majeure

Automation Pioneer shall not be liable for any failure or delay in performing its obligations caused by events beyond its reasonable control, including:

• Natural disasters
• Floods
• Fires
• Earthquakes
• Pandemics
• Epidemics
• War
• Terrorism
• Labor disputes
• Government actions
• Power outages
• Internet failures
• Transportation disruptions
• Manufacturer shortages
• Supply chain interruptions

Performance shall be suspended for the duration of the force majeure event.

26. Electronic Communications

By using our website or communicating with us electronically, you consent to receive communications from Automation Pioneer by:

• Email
• Website notifications
• Electronic invoices
• Order confirmations
• Customer support communications

Electronic communications satisfy any legal requirement that communications be in writing where permitted by law.

27. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

28. Website Availability

While Automation Pioneer strives to maintain uninterrupted access to the website, we do not guarantee that the website will always be available or error-free.

We reserve the right to:

• Modify website content.
• Suspend website access.
• Perform maintenance.
• Update features.
• Discontinue products or services without prior notice.

29. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

30. Dispute Resolution

Before initiating legal proceedings, the parties agree to make a good-faith effort to resolve any dispute through direct negotiation.

If a dispute cannot be resolved through negotiation, the parties agree to attempt confidential mediation administered by a mutually agreed-upon mediator.

If mediation is unsuccessful, the dispute shall be resolved through binding arbitration administered by a recognized arbitration organization mutually agreed upon by the parties, unless applicable law requires otherwise.

Nothing in this section prevents either party from seeking temporary injunctive relief or other remedies available under applicable law to protect its legal rights or intellectual property.

31. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

32. Waiver

Failure by Automation Pioneer to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

33. Entire Agreement

These Terms of Use, together with our Privacy Policy, Legal Disclaimer, Return Policy, Warranty Policy, Shipping Policy, and any additional written agreements applicable to a specific transaction, constitute the entire agreement between you and Automation Pioneer regarding your use of the website and the purchase of products or services.

34. Changes to These Terms

Automation Pioneer reserves the right to update or modify these Terms of Use at any time.

Any revisions will become effective immediately upon posting on our website unless otherwise stated.

Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

35. Contact Information

If you have any questions regarding these Terms of Use, please contact us:

Automation Pioneer

650 South Webster Avenue

Anaheim, California 92804

United States

Email: support@automationpioneer.com

Website: https://www.automationpioneer.com

Telephone: +1 (714) 386-9806

Effective Date

These Terms of Use are effective as of June 30, 2026, and supersede all prior versions.

Thank you for choosing Automation Pioneer. We appreciate the opportunity to serve your industrial automation and process control needs and are committed to providing reliable products, professional service, and a secure online experience.